Frequently Asked Questions

We have been documenting the questions you have been asking since the launch of AL-KO ATS. To make life easier for you, we have compiled our responses on this F.A.Q page.

Do you have a question not listed on this page?

If you have a questions about the AL-KO ATS that is not included on this F.A.Q page, please don’t hesitate to contact us for a response.

Q. How much will AL-KO ATS cost?

AL-KO ATS has a recommended retail price of $599 including 12 months of global connectivity using Vodaphone’s M2M technology.

Q. How much will AL-KO ATS cost after the 12 months of free connectivity?

After your included 12 months of global connectivity has lapsed, your connectivity will be charged out at $12.99 per month.

Q. Is AL-KO ATS currently available?

Yes – To purchase AL-KO ATS, a state-of-the-art tracking system designed to help combat the theft of caravans, trailers & motorhomes contact your local dealer or for more information, submit an enquiry.

Q. what is included when i purchase AL-KO ATS?

AL-KO ATS includes includes the tiny Black Knight Z-11 GPS tracking device + accessories, the free Black Knight app (for realtime multi-platform tracking on the go), 12 months of global connectivity plus NanoTag’s revolutionary asset verification tools – the Ghost® Labels

Q. What is the Black Knight Tracker included in AL-KO ATS?

The Black Knight Z-11 GPS tracking unit included in AL-KO ATS is a discreet, fully enclosed GPS tracking unit that weighs just 25g and is smaller than a box of matches. The Black Knight can be hidden almost anywhere in your Car, Trailer, Caravan or RV. Simply hard wire the unit or charge using the included charger and your real-time tracking is active.

How secure is AL-KO ATS?

With no sim card necessary, the Black Knight unit included with AL-KO ATS is one of the most secure GPS tracking solutions available. Most trackers connect using a regular phone-style SIM card that can easily be removed, replaced or reassigned. Black Knight doesn’t have that problem – making it the most secure and simple tracker on the market.

How do I switch on the included Black Knight unit?

Simply charge or connect directly to power. Once installed when the device senses movement, LED lights will appear in the pinholes indicating communication with GPS satellites and telecommunication towers.

Where do I put my Black Knight?

Install it in a hidden, dry place. Try to avoid exposure to intense humidity, intense heat or direct sun.

How does the Black Knight tracker included with AL-KO ATS prevent theft?

Think of it as a virtual security alarm protecting your asset. Once your vehicle has stopped, turn your geofence ON using the Black Knight App on your IPhone or android device. If your Black Knight moves outside of this area during this time, it will send you an alert via the smart phone app and via e-mail. You choose how big the geofence is. And just like a home alarm, don’t forget to switch it off each time you take Black Knight out and about!

My car/bike/boat has been stolen and there’s a Black Knight in it – what do I do?

Call emergency, inform police immediately that you are tracking your stolen vehicle via Black Knight. Black Knight is an invaluable tool for immediate police response, making recoveries and arrests easier than ever before.

How frequently does the GPS unit included in AL-KO ATS relay my location updates?

Every 10 seconds! The black knight GPS unit included in AL-KO ATS uses state-of-the-art M2M technology by Vodaphone to relay the devices location at 10 second intervals accurately from anywhere in the world where the device is able to make a mobile and satellite connection.

Which network will the AL-KO ATS work with?

The AL-KO ATS priorities connections to the Vodaphone mobile network. Where/when the Vodaphone network is unavailable, the AL-KO ATS will search for and use the strongest network connection available to the unit.

Will AL-KO ATS work all over the world without global roaming charges?

Yes. AL-KO’s ATS system includes free global coverage in all major countries in the world.

What is the power usage of the Black Knight Z-11 GPS unit included with AL-KO ATS?

BLACK KNIGHT POWER USAGE

(a) Making connection – 30-100mA
(b) Once connected – 25-35mA
(c) Sleep mode – N/A
(d) Internal battery (rechargeable lithium) – 3.7V, 120MaH
(e) Input – 5V-45VDC 500mA

What’s this NanoTag Tagging Wand in my pack?

Provided free as a bonus in every AL-KO ATS Z-11 pack is a set of 20 Ghost® Labels – high-security asset authentication labels from NanoTag Technology.

Ghost® Labels offer a state-of-the-art high-security solution to quick- ly protect your assets (home, office, car, bike, etc) with microscopic NanoTags. Together with microscopic NanoTags, each pack of labels has a unique 6-digit alphanumeric code which becomes your very own DNA “fingerprint” to help police identify assets that are rightfully yours.

Q. If AL-KO ATS is installed on my caravan, will my insurer offer me a reduction in my premium?

CIL Insurance – Australia’s leading specialist caravan & RV insurer, now offer a 5% discount off the CIL Secure Caravan Insurance Policy* if you have an ALKO Anti-Theft System fitted to your caravan.

If you are considering having AL-KO ATS fitted to your caravan or RV, be sure to speak with your insurer about any additional premium reduction they may offer.

*AAI Limited trading as CIL Insurance issues the product. Please read the PDS available at www.cilinsurance.com.au before buying and consider whether it is right for you.
5% discount off the Comprehensive component of your CIL Secure Caravan Insurance Policy. Minimum premiums may apply and any discount we give you will not reduce your premium below the minimum premium. Discounts are usually applied as the final step in the premium calculation before the application of government taxes and charges. The amount and type of discounts offered can change or be withdrawn.

Q. If my caravan/trailer/RV fitted with AL-KO ATS is stolen, can i make a claim against the anti theft warranty?

If after the purchase, installation and activation by an Authorised dealer, your AL-KO ATS protected asset is stolen or not recovered, and a theft claim is accepted by your insurance company, you will be payed $500 to help get you back in action sooner.

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